e92 Technical Services
The e92plus Technical Services provide unrivalled support and expertise to our partners and customers.
We have a proven track record in bringing in next generation technology to market, alongside working with the biggest names in infosecurity and networking, and our experienced team of engineers helps deliver that.
Our team of certified engineers provide the full spectrum of professional services, from initial pre-sales engagement with the end-user, understanding requirements and designing the perfect solution.
We can then help provide complete project management and delivery, including on-site or remote deployment, configuration and go-live support.
We can even provide a full SLA-backed First Response service, providing complete peace of mind.
With over 25 years experience in security, we have the expertise to help design and scope a security solution to meet any requirement.
Our team of experienced Technical Engineers provide free pre-sales advice for our complete portfolio, from finding the right solution to deployment, configuration and on-going challenges, with practical advice to meet key business challenges and the protect against the latest cyber threats and attacks.
Wireless Surveys & Healthchecks
An essential part of deploying a successful wireless network is the design. Our Wireless Surveys include both predictive and on-site surveys to ensure we fully understand and meet the requirements for the project. The surveys include a full report and recommendations on the solution needed.
The e92plus Wireless Healthcheck identifies glitches, ineffectiveness and irregularities which may be causing the network to operate in a less than an efficient manner, providing recommendations on how to ensure a robust, effective Wi-Fi network.
Ensuring a network is providing the best defence against modern threats is a huge challenge, and our Security Healthcheck is there to help. We’ll review the existing infrastructure – from core network to applications to endpoints to cloud – and make recommendations on how to protect an organisations data and employees.
Installation & Configuration
Every deployment is unique to the customer, and that’s why our Installation Services is bespoke to every project. Our team can cover setup, configuration, a live roll-out, reporting, documentation and customer walk-through, whether it’s for a full Proof of Concepts (POC) or a live deployment, and can be delivered remotely or on-site anywhere in the world.
First Response – Post Sales Support
Our support doesn’t stop when the product starts. Our First Response Support Service provides fully certified support for hardware, software and cloud products that’s backed up by a Service Level Agreement (SLA), providing complete peace of mind.
e92plus are an Authorised Training Centre (ATC), and we deliver regular courses to ensure bot end-users and our channel partners have the knowledge, experience and accreditation they need. Whether it’s a remote session, classroom training at our ATC or a bespoke course, as deliver for vendors including Forcepoint, Xirrus and Trend Micro.
Focus on….Inclusive Installation
e92plus have brought back Inclusive Installation – our unique offering that provides a free day installation for all Trend Micro products. Our team are fully accredited and qualified, with the expertise to help your customers deploy Trend Micro with complete peace of mind. This means if you buy Trend Micro products with more than 250 users (including Worry-Free, Smart Protection or Deep Security solutions) you’ll receive one installation day completely free.
Need to get your team up to speed with the latest security, networking or wireless essentials? e92plus hold regular Technical Workshops, which in a Half or Full Day we provide all the key information you need for Pre-Sales or Configuration of our solutions.