Technical Services Lifecycle
With e92plus, we bring over 30 years experience at the heart of the cybersecurity channel to help our partners provide the right solutions for their customers. We provide support at every step - from the initial engagement to fully understand the organisation's requirement and current challenges, through technical evalution and demonstrating proof of value, through deployment to testing, training and regular healthchecks. That's all backed up by project management, customer satisfaction evaluations and SLA-backed support.
For more information, click on the elements below to learn more, here from other partners about their experience, or see sample documentation. To get started and speak to one of our engineers, click here to schedule a call.
Enablement
At the start, we provide our partners with essential technical enablement - ensuring the team understand the proposition, the market positioning, competition and technical validation.
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Opportunity
Once prospects register their interest, we’re help to qualify and progress the opportunities along the sales cycle. That includes scoping the project, and supporting the pre-sales process around a POV/POC.
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Implement
Once the order has been placed, we can help provide vendor accredited technical services to help the customer deploy the solution effectively, starting with the design through to provisioning.
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Deploy
Happy customers need successful deployments, and we can provide full project management – including effective roll out and testing, customer training and complete end-to-end reviews.
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Maintain
We’ll provide the support your customer needs throughout their lifecycle. That includes regular checks to ensure the solution is installed, optimised and running correctly.
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Renew
We’ll help ensure customer success starts with day 1, but doesn’t stop there. We’ll advise on optimisation, additional training or services, or complimentary solutions/vendors that could help their security posture.
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Contact Our Engineers
To get started and speak to one of our engineers please fill out your details and an engineer will get back to you as soon as possible or call us on +44 (0)20 8274 7000 to discuss your needs.